Shipping & Delivery Policy

Last updated: September 22, 2026

This policy explains the delivery options currently offered through ALLU checkout. The delivery method, fee, and status shown in checkout for your order control if they differ from this summary.

When order preparation begins

Order preparation begins after payment has been verified by ALLU. Uploading payment proof is not the same as payment verification.

Same-Day Delivery

For eligible locations, ALLU may assist with a Lalamove booking using the delivery address saved at checkout. Your ALLU payment covers the products only. The actual Lalamove delivery charge is paid separately to the courier and is not included in the ALLU order total. Courier availability, final timing, and the courier charge depend on Lalamove at the time of booking.

J&T Delivery

J&T Delivery is currently offered for nationwide Philippine delivery with a fixed customer delivery fee of ₱200 as shown at checkout. Delivery timing depends on the courier, destination, and operational conditions.

International Delivery

International delivery is available by request and requires a manual quote. ALLU will confirm destination eligibility and the final delivery fee before payment. The final payable total and delivery timing are confirmed after the quote is prepared.

Delivery estimates

Any delivery estimate is an estimate, not a guaranteed delivery date. Delays can occur because of courier operations, weather, address issues, peak periods, customs or import processes, or other circumstances outside ALLU’s reasonable control.

Address accuracy

Please review your recipient name, mobile number, address, postal code, and delivery notes before submitting an order. Contact ALLU as soon as possible if you notice an error. Address changes may not be possible after a courier booking or shipment has been arranged.

Tracking

When tracking is available and added to the order, ALLU may send a tracking link. Tracking events and timing are provided by the courier or delivery partner.

Delivery problems

If an order arrives damaged, contains the wrong item, appears materially incomplete, or is lost in delivery, contact ALLU through our Contact page with your order number and available supporting information.